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Grievance Redressal

If something has not gone the way it should, we want to know — and we want to fix it. Here is exactly how to reach us, and what to do if you are not satisfied with the outcome.

01

Reach out to us directly

Most concerns can be resolved quickly through a direct conversation. Write to us or call, and describe the issue with as much detail as possible — folio number, transaction date and scheme name, where relevant.

Address
Ludhiana, Punjab
Our timelines.We aim to acknowledge every complaint within 2 business days and to resolve it within 15 business days of receipt.
02

Escalate within Prenam

If your concern is not resolved to your satisfaction, or you do not hear back within the timeline above, you may escalate directly to the Designated Partner:

Navneet Singh Kandhari

Designated Partner

invest@prenam.com  ·  +91 70090 03671

03

AMC or RTA-level issues

Some issues — a delayed redemption payout, an incorrect unit allotment, or a statement discrepancy — are best resolved directly with the Asset Management Company or Registrar & Transfer Agent concerned, since they hold your investment records. We are happy to help you draft or route such a complaint if that would be useful.

04

SEBI and independent redressal platforms

If your grievance remains unresolved after following the steps above, you may approach SEBI’s investor grievance platforms directly:

SEBI SCORES

SEBI Complaints Redress System — the regulator’s centralised platform for investor complaints

scores.sebi.gov.in
SMART ODR

Online Dispute Resolution portal for the Indian securities market

smartodr.in
Our commitment.We treat every complaint as an opportunity to do better. You will never be charged a fee for raising a grievance, and doing so will not affect the service you receive from us going forward.

Prenam Asset Distribution LLP — AMFI-registered Mutual Fund Distributor (ARN-371383) · LLPIN ADB-7768.
Last updated: October 2026.